What happens after I have ordered?
On receipt of your order we will email you to confirm all your order details within 24 hours of ordering. All deliveries are made by our own in house professional two man delivery team. Once all your details are confirmed and your order is ready to ship our delivery team will contact you with a delivery date and time slot.
Which areas are covered by your delivery and set up service?
Our delivery service covers all the UK mainland except Scottish Highlands. Our in house delivery team will place your new furniture in the room of our choice and unwrap all the packaging. A truly professional service, all from only £50. Please note that standard delivery is to the ground floor only. Please call us for a quote for delivery to another floor.
What's your returns policy?
Your furniture is hand made to your specific requirements. We have varying time frames with our handful of specially selected suppliers in which we can make changes to your order with them (Usually 48 - 72 hours after your order is placed). If there is any issue with your order our advice is to call us as soon as you can and we will do our best to help. If you placed your order online or over the telephone please call 0161 627 3107.
We are a manufacturer and most of our products are made to order so returns are not accepted. Bespoke items are also excluded from our returns policy.
We will only accept returns of stocked (off the shelf) products which are brand new still in original packaging, the buyer pays all delivery and return costs, buyer may return item by their own means, if buyer requires us to arrange for them to be returned cost is £75.00. Items must be returned within 14 days of delivery, items returned outside of this time will not be considered for refund. Customer needs to ensure that items are checked on delivery before signing for them. We regret that we cannot be held liable for damaged items which have been signed as checked by the customer. If you need to return an item within 14 days of order please submit a returns request by email to our customer care team at firstname.lastname@example.org.
Made to order and bespoke products are not eligible for refund. This does not affect your statutory rights.
However we may try to be as accurate as possible. All dimensions are approximate. Each sofa is hand made to order and sometimes a small size discrepancy may happen.
We try to ensure our product imagery used online is as accurate as possible. Due to the nature of digital photography some colours may appear slightly different online (this can also depend on the device in which you using to browse our website) If you are in any doubt we will happily supply fabric samples (for stocked fabrics) Also all our fabrics are on show in our stores either on upholstered products or in pattern books. When visiting store be sure to bring along your new wallpaper and carpet samples (Don't worry we've seen it all before)
Love a sofa in our online store but it won't fit? Want to make a sofa larger or smaller to fit perfectly in your room? NO PROBLEM - This service is available on most of our sofa ranges, but not all! Please visit one of our stores and ask about our custom sofa service. You tell us the design you love, the size you need and we will build it. The price of custom sizes may vary. Call to find out more.
What happens if my new sofa doesn't fit?
Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always the customers final responsibility to ensure that your new furniture will fit into your home. All of the dimensions will have been presented to the customer in the particular product listing. Please note: If suspect that your sofa may not fit we can make certain three seat sofas in two pieces for an additional £40 plus VAT, please call or email us directly for details and to order.
In the event that an item doesn't fit in the desired area, our delivery team will present the customer with two choices. The furniture can be left at the customers premises, or in some cases the delivery team can remove the furniture and return with a bespoke item that will fit (any extra cost to be covered by the customer) Patriot Sofas will charge a 25% restocking fee (on the returned item) and you must cover the delivery teams return and re-delivery fee of £80.
What happens should I need to cancel my order?
We understand that unexpected issues can arise after committing to a large purchase like a new sofa which may mean you are unable to complete your purchase. We can cancel any order within 48 hours of it being placed with no issues. However, every sofa is made to order, to your requirements, just for you! Should you need to cancel outside of the 48 hour period we are unable to refund any deposits. If you have paid in full your order will be subject to a 10% re-stocking fee.
All lead times quoted within the product descriptions are approximate. We will always strive to deliver your new furniture within the times quoted. These times may be increased at busy periods (the run up to Christmas for example) Also external factors that are out of our control may affect lead times for example fabric availability etc.
Removing Old Furniture
Unfortunately we are unable to remove your old furniture. However some charities may collect your unwanted furniture for free. We do not advise that you remove your old furniture until you have received a confirmed delivery date and time slot directly from our delivery team (usually 48/72 hours prior to a delivery) Should you choose to remove your old furniture prior to this point, you do so at your own risk.
All of our products are made to order. Many fabrics, sizes and styles can be changed to suit your exact requirements. If you have any queries you can contact one of our friendly team on 0161 627 3107 or email@example.com